Privacy Policy

Who we are

This site is run by The DFC Experience, the trading name of Dancefloor Couture Ltd ("we", "us", "our"), a company registered in England and Wales (company number 07497999), registered office The DFC Experience, St Thomas's Road, Chorley, Lancashire, PR7 1HR. We are the data controller for the information you send us. If you have any questions about this policy or your information, email us or call 01772 733337.

What we collect

If you are enquiring about an event, we collect what you choose to send us through our enquiry form. That means your name, email address, phone number, and the details of your event (event type, date, venue, budget, the package you are interested in, your partner or event name, and any message you write). We also record whether you have said you are happy to be contacted on WhatsApp.

If you are a member of our team signing a company document in the private area of this site, we collect your name, your work email address, and a record of the signature: which version of the document you agreed to, a fingerprint of that exact wording, the time you agreed on the page, the time you confirmed from your inbox, and the IP address and browser you used. The confirmation link itself is stored only as a one-way hash, never in a form anyone could reuse.

We do not ask for, or store, any special category data (such as health information) and we do not take payment details through this website.

Why we use it, and our lawful basis

If you enquired about an event, we use your information for one purpose: to respond to your enquiry and, if you go ahead, to arrange entertainment for your event. Our lawful basis under UK GDPR is that this processing is necessary to take steps at your request before entering into a contract, and our legitimate interest in running our business and replying to people who contact us.

If you signed a company document, we use that record to show who has agreed to which version of which policy, and when. Our lawful basis is our legitimate interest in keeping a reliable record that our team has read and accepted the terms they work under. We keep a signature record for as long as the policy applies to you and for six years afterwards, which is the period in which a dispute about it could still be raised.

How we contact you, and WhatsApp

We will contact you using the details you provide, by phone or email, to discuss your event. We will only message you on WhatsApp if you have ticked the box to say you are happy for us to. If you do not opt in, we will not contact you on WhatsApp. You can tell us to stop contacting you at any time by replying to any message or emailing us.

Who we share it with

We never sell your information, and we never share it for anyone else's marketing. We do use a small number of trusted service providers who process data on our behalf, purely so the enquiry reaches us and is managed properly:

• an email delivery provider, so your enquiry reaches our inbox and you get a reply;
• our event planning and booking system, where we manage enquiries and bookings;
• our website hosting and content platform, which runs the site itself.

Each of these is contractually required to keep your information secure and to use it only for the service they provide to us.

How long we keep it

If your enquiry leads to a booking, we keep your information for as long as we need it to deliver your event and to meet our legal and accounting obligations afterwards. If your enquiry does not lead to a booking, we keep it for up to 24 months in case you get back in touch, and then delete it. You can ask us to delete it sooner at any time.

Cookies and visitor numbers

This website does not use advertising cookies, and we do not build a profile of your browsing or follow you to other websites. The only cookie we set is a functional one used by our team to preview unpublished content while editing the site. It has no effect on you as a visitor.

We do count visits, so we can see which pages are useful and which are not. That is done by Vercel Analytics, which records the page visited, roughly where in the world the visit came from, and which site linked here. It sets no cookies, does not fingerprint your device and cannot identify you, so there is nothing here you need to switch off.

Your rights

Under UK GDPR you have the right to ask us for a copy of the information we hold about you, to correct it if it is wrong, to have it deleted, to object to how we use it, and to withdraw your consent to WhatsApp contact. To exercise any of these, just email us. We will respond within one month.

Complaints about your data

If you are unhappy with how we have handled your information, email us and put “data complaint” in the subject. We will acknowledge it within 30 days, look into it, keep you updated while we do, and tell you the outcome.

We would rather put things right ourselves, but you do not have to come to us first. You can complain to the Information Commission (the ICO), the UK's data protection regulator, at ico.org.uk at any time.

Changes to this policy

If we change how we handle your information, we will update this page and the "last updated" date above.